Replies posted by ian_18288
Kevin,This is the reply i got from them:We had this checked and I believe this is an ongoing bug that we are facing in Freshdesk. In the meanwhile, as a workaround, you could clear out the draft and try to send the reply again.Please allow us some time. We'll keep you posted as soon as we have an update on this.Also to get the ID they are after try this:I do understand that you are having an issue while sending out replies on some tickets which contains an inline image. I am afraid, the X-Request ID you have shared is not for the event of the reply sent. Please refer to the below video link with reference to obtaining the ID.https://share.vidyard.com/watch/8GVfB3cV5gBPaNtueh4apfPlease get the ID while sending out the reply. Also, could you please try to refresh the page or clear the draft, type in again and send out the reply to check if that helps?
Hi Kevin,Not heard anything yet. That why i thought i post it on hear to see if i can get a response from them.Most of my clients have pictures in their signature but not happening to all just the odd one or two.So we have to call them to explain what the fix is then just close the ticket.Ian
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