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Replies posted by derekantrican

3 Replies

D
Contributor
derekantricanContributor
asked in Ticketing & Agent Productivity

Webhook called twice, 5min apart

Sure, what details do you need from me?

3
Keer
Community Debut
2 years ago
R
Apprentice
rlewisApprentice
posted in API and Webhooks

Description Format not maintained when creating ticket with API

Just emailed Freshdesk support and got this response: "Instead of passing it in that format -- try passing it in the HTML format where instead of \n use -- <br> Something <br> and check if that's doing the trick."Worked for me!

5
S
Apprentice
4 years ago
R
Apprentice
rlewisApprentice
posted in API and Webhooks

Description Format not maintained when creating ticket with API

First, it seems like this discussion is at least 4 months old - is there any input from Freshdesk support?I'm having the same issue. When using the api, newline characters get stripped from the description with no effect on the resulting description. So, for instance,this: "Here is a new\n\n description"becomes: "Here is a new description"and this: "Here is a new\\n\\n description"becomes: "Here is a new\n\n description"Please change the API so that newline characters actually have an effect on ticket description.

5
S
Apprentice
4 years ago

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