Visit Freshworks.com Visit Freshworks

Replies posted by jacobi.zakrzewski

4 Replies

M
Contributor
mary.georgeContributor

Release Notes - 09 September 2019

@Sundararajan: When an agent logs into Freshservice and views ticket queues, I believe the Sort By does not stay from what they originally set from my testing. It would be nice to have both the View and the Sort By set as "default" for each agent on their own:

6315
H
Contributor
4 years ago
M
Contributor
mary.georgeContributor

Release Notes - 09 September 2019

The tabular view is great and preferred by far on all our agents. Two requests on this:Please add "Last Modified Date" is added as an option. Seeing as how "Created Date" is already on there, it would make sense to add Last Modified Date. While you can sort by Last Modified Date, it does not give you any kind of date/time details which is important to us considering the volume of tickets we receive.Allow a way to set a default view when going into the tickets view. When agents go in and select a view, it always defaults back to Created Date.Thanks!

6315
H
Contributor
4 years ago
M
Contributor
mary.georgeContributor

Release Notes - 15 July 2019

Not just you Michael, noticed that as well and a nice feature for our coordinators/dispatchers to be assigning right from the ticket view very easily.

529
K
Contributor
4 years ago
K
Contributor
karthik.pasupathy_oldContributor

Gantt Chart for Projects Is in Beta Now!

Would like to have this added to our account please.

18218
ShahlaNoor
Community Debut
7 months ago

Badge winners

Show all badges
Terms of UseCookie settings