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Replies posted by bbyers

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B
Apprentice
bbyersApprentice
posted in Archives - Freshdesk

FreshDesk is Listening... Backspace NOT Working Correctly

Hello,The first most obvious issue is the change from having the different Sections being labeled and at the top of the page (Dashboard, Tickets, etc.), and making them Symbols and putting them on the left. It's not intuitive, nor does it match what you've done in the past. So every single old customer needs to re-learn your product.Not only was that a very bad idea by itself, but then you take the Ticket Filters that used to be on the left, and move them to the right!?! WHY!?!?! It's like you hired another company that's NEVER used your product to write new interface code.I'm not sure what your "Target Customer" is, but I use this to do work, not to look "Pretty".Speaking of... Using the "Mint" interface requires a lot more scrolling in general compared to the original. Things are spaced a bit farther away from each other which makes me reach for my mouse a bit more, which is frustrating.While in a ticket, the old interface had 2 things it displayed in the main portion of my screen. F

7
suprabha.somanathan
Community Debut
3 years ago

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