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Replies posted by v.pigot

10 Replies

S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Add the screenshot button.

433371
Janko
Community Debut
2 years ago
A
Apprentice
avaneesh.rajkumarApprentice

Introducing Freshdesk Analytics [BETA]

Could you enable it for my account? Thanks!

17387
T
Contributor
4 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Is it already possible to stick 'contact us' to the bottom, so customers don't need to scroll down? 

433371
Janko
Community Debut
2 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

Could you add this to my account? 

10488
N
Contributor
4 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

Do you guys have finally add: "Hours when status Waiting on customer has been selected" is bigger than?

10488
N
Contributor
4 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

The dropdown menu for ticket/contact in the "supervisor" isn't working. Can you fix this please?

10488
N
Contributor
4 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Is it possible to show knowledge base articles based on where the customers is when he/she clicks on the support button?

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

@Shankar Ganesh. Yes, that would be great. If you could make a ticket for that, I would reply inside the ticket.

433371
Janko
Community Debut
2 years ago
A
Contributor
alessio.fattoriniContributor
posted in Archives - Freshdesk

Disable quoting

It isn't perfect, because it is messing up the agent reply template. The cursor starts at the beginning, while my cursus has been set in the middle between hello and regards. 

6
V
Community Debut
4 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

Idea:Is it possible to add a functionality which deleted quoted text when a customer sends the reply.  This is how it should look in automations: Ticket update-When requester reply's-Ticket all-Remove quoted text

10488
N
Contributor
4 years ago

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