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Replies posted by christian.kohler

4 Replies

A
Contributor
aparnacContributor

Bring your field technicians to Freshdesk

Sounds fantastic. It could be the tool we are looking for. It is important that the technician on-site can perform an error analysis and log these errors in the field service management. I imagine that there is a dropdown list where the errors can be selected. Errors should have a description AND an internal technical codes. Same for machine and parts. Technical Codes are impotant for communication with other systems and analytical reasons.On a large machine, the technician should be able to select the part and assign one or more errors.Here is a very basic Wireframe I made. I am happy to provide more input and ideas any time!

226
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Community Debut
4 years ago
M
Apprentice
marckApprentice
posted in Archives - Freshdesk

Remove "Are you an agent? Login here"

Perfect! I'm glad I could help.

3
C
Contributor
5 years ago
C
Apprentice
csetterApprentice
posted in Archives - Freshdesk

Why is Freshdesk Support so HORRIBLE?

Hi Craig, Freshdesk support is the best I've experienced in evaluating potential help desk services. Direct contact with all persons who can help with problems. Very fast answers. This is exemplary and your statement does not match my experience.Cheers!

9
S
Community Debut
3 years ago
M
Apprentice
marckApprentice
posted in Archives - Freshdesk

Remove "Are you an agent? Login here"

Hi Marck, try following solution:Go to 'Admin'.Go to 'Portals' (located in section 'Support Channels').Your portal should be listed there. Go to 'Customize portal'.Go to 'Layout and pages'Go to 'Portal pages'Select 'Login page' in section 'General pages'Add following code within the editor and klick on 'Save and Publish'. You can also preview the result, bevor saving changes. <style> .freshid_login{ display: none; } </style>See:The result should be:Best regardsChristian

3
C
Contributor
5 years ago

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