Visit Freshworks.com Visit Freshworks

Replies posted by assemblerpro5

2 Replies

B
Contributor
bencurthoysContributor
posted in Archives - Freshdesk

Typing / in a note or ticket

This is a real bummer that because of one person, I can no longer hit “Space” to start searching after I type /c or /s. I was able to hit space after typing / and it would start searching the canned responses, and that was faster than having to hit Enter. Is there any other key you can use to accommodate the issue this one person seems to be having?

9
A
Community Debut
5 years ago
B
Contributor
bencurthoysContributor
posted in Archives - Freshdesk

Typing / in a note or ticket

Thanks guys =) I do understand it doesn’t work for some or it does for others. I am getting used to hitting Enter now. I would like to see the new Canned Forms added to the Quick Actions in the future as well, since I think the forms will be very useful.

9
A
Community Debut
5 years ago

Badge winners

Show all badges
Terms of UseCookie settings