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Replies posted by philip_18809

6 Replies

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philip_18809Contributor
posted in Archives - Freshdesk

App URL

Thank you for confirming!

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5 years ago
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philip_18809Contributor
posted in Archives - Freshdesk

App URL

Hi Saif,I have added the app URL in our admin portal, but I'm still having trouble making requests to our server with the Freshdesk Request API. With our current ZenDesk app, we use the jQuery `get` method with the following options: dataType: 'json', cors: 'true', xhrFields: { withCredentials: true } And this works fine. I've tried including these in the options passed to the get method, but am unable to successfully make a request to our server. I am also unable to see the response and request headers in the browser console to understand more specifically what is happening behind the scenes.Do you have a suggestion as to how I can make a similar authenticated request using FD's Request API get method? Is there a way by which I can observe the request and responses as well?Thanks

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5 years ago
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philip_18809Contributor
posted in Archives - Freshdesk

App URL

I should note that our admin portal requires that we are logged into our admin account. The request is going through successfully, however I'm getting back an error from our server saying the admin is not logged in, when I am in fact logged in.Thanks again.

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5 years ago
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philip_18809Contributor
posted in Archives - Freshdesk

App URL

Hi Saif,- I do have the domains included in the manifest -- the app URL, the Freshdesk agent portal URL, and our admin URL.- I cannot see requests from the Freshdesk Request API to our admin app in the network tab, which I assume is because the request is being routed through your server, which I don't have visibility into.- I am indeed making requests via app.js, and have followed the linked documentation.I believe the problem is that the request is coming from your server instead of the app.js file, so I have less control over that request. If I had the URL for where those requests were initiated, I could add that to our origins list as well.An alternative we're considering is creating some sort of password in our admin portal which we can pass via headers using the Request API, should we not be able to handle making requests from your server as we were able to via our ZenDesk app from the client.Thanks,

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5 years ago
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philip_18809Contributor
posted in Archives - Freshdesk

App URL

Thanks, Saif. I have everything working now. I misinterpreted the Request API documentation and thought it was a requirement that requests to third-party domains go through the Request API, but I see that is only for public apps.I appreciate all the help!

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5 years ago
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torbjorn.hanssonApprentice
posted in Archives - Freshdesk

Search Solution articles with API

Hi Aravind,Is it possible to do a search for all articles by tag? By term is a bit looser than what we're aiming for, and ideally we would be able to tag articles and pull only those.Thanks!

6
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4 years ago

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