Replies posted by jeff_19102
We've been a customer for 6 years now, and while spam has always been a problem, we're getting thousands of spam tickets a day in our dashboard. Like everyone here has stated, this makes the product unusable, and it's crazy that a company that sells help desk software isn't actually you know, good at responding to customer issues like this one.The spam is coming via email, not the customer portal, forums, social media, etc. Probably going to switch to a dedicated (free) gmail account and give our agents access to that...
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