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Replies posted by st-freshdesk

19 Replies

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Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! Thanks for the response. 1. It is working! Thanks! I am already using this functionality!2. Would this question be replaced? Or just removed? Or it would be customizeble? 3. Thanks for the information provided. Probably, you right. 4. Now we have the Name field, but we are not able to control it - change position in widget. Would it be possible in the future? 

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! Thanks for your attention to my inquiries. I have some more. Please, write the response in the same order. I Appreciate your time beforehand. 1. I didn't get the point with adding the Article in the Most Viewed section. Do I understand right, that it would be a GUI functionality, where I will set up certain keywords and will have articles, where these words would be in the Article body? If so, why not just create a check-button in front of each Article in the list and by means of this check-button - determine wherever it is Top 3 article or not. If all checkboxes are unchecked - default behavior could be applied. 2. We have demands to change some visual elements in the widget. a) Our American colleagues found that this English is inappropriate. It is better to use something more natural or even give us an opportunity to edit this field. As an option they suggest - "Need help?"b) Could we make this field more than 60 symbols? We want to try something like this:3. In this mes

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi! I know, that Shankar is gonna read this. Freshdesk support does not respond in tickets. Please, let them know about ticket 3918832 (7 months waiting) and 5360195 (24 days) waiting. I am waiting for the updates. Thanks for your help. Small question: could you provide a more exact date for functionality, which will allow us to set certain articles in the TOP 3 section in the widget? Last time you told me - it would be February.Thanks. 

433371
Janko
Community Debut
2 years ago
A
Apprentice
avaneesh.rajkumarApprentice

Introducing Freshdesk Analytics [BETA]

Is it necessary to remove Reports? It would be fine if you can leave it as is. 

17387
T
Contributor
4 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! I wrote to you 2 bug reports last year and have no response. Could you, please, update me on this? 

433371
Janko
Community Debut
2 years ago
A
Apprentice
avaneesh.rajkumarApprentice

Introducing Freshdesk Analytics [BETA]

Hi! Could you, please, let us know when this module will be realized? (Not beta)

17387
T
Contributor
4 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar!Unfortunately, I didn't receive your response about the Screenshot feature. Are you planning to deal with those things related to endless circles for all browsers (except Chrome)?

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Thanks for the fast response! Please, let me know about your decision and plans about this as soon as possible. 

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! As for the articles, are you thinking to have more than 3 top articles in the widget as it was in the promo picture:Like, for us, TOP 5 would be better!Another question is related to Freshworks logo, we've disabled it and we have the following:This is like a free useless empty space. You can use this space to show additional articles as an option while having the same widget size. This could be a significant change in user experience and additional opportunity for us to show 2 more articles for the people. Let me know your opinion. Have a wonderful day ahead!

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! I thought that the screenshot option is not visible for you, but in fact, widget does not appear at all? Is that right? 

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar!Yes, it is disabled right now. You have agent account in our system, so you can activate it for testing purposes. You can refer to Rajesh KumarProduct Specialist.

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! 1. Chrome: please, check the screenshot attached. On the screenshot, I see the screenshot options window as well. Is that normal behavior? I am not sure.2. Firefox doesn't work at all. Just spinning circle and that's it. The previous screenshot shows you spinning circle. 

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

I've tryed the same thing on Mozilla and there is nothing at all:

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! Awesome!I've tryed screenshot functionality and found that system made it, but in a quite interesting way. Could you check the file attached, please? Let me know your opinion. 

433371
Janko
Community Debut
2 years ago
A
Contributor
AkkshayaContributor

Introducing Answer Bot, an intelligent chatbot that helps you support and retain customers-for-life

Hi! Could you please, activate a new bot for our account?https://arkadium.freshdesk.com

41417
Roukikikii
Community Debut
1 year ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! Thanks for the information provided. I am true fan of your team. Honestly. Now, the main question is WHEN it's gonna happen? 1 month, 2 months, 6 months? Approximately? Have a good one!

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! Thanks for the detailed information provided. My question is, how I can determine the top 3 articles for Help Widget? According to views number? What if I want to place 1 article in the top to make it visible for everyone? Do you have plans to add such an option in articles settings? We really need this. Otherwise, the current top 3 articles would be there forever, because usually, people are not searching. What do you think about this? 

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi Shankar! Thanks for all the work and help provided. We are almost ready to launch and we need everything that works like a charm. 1. As per your comment about colors API:Yes, we can create 10, 15 or 20 widgets, but it would be a mess in the Freshdesk GUI. I will forget where and what is belong to what. So, the idea is to use the same widget code (same widget) but have the opportunity to set background color and button color, using API. Please, discuss this issue with the team. This option would be really helpful.2. The thing, which you know already, but I want to ask about this again - please, give us the opportunity to let widget translation work, without Portal dependence. We really looking for this opportunity. Please, could you discuss this as well?3. I could participate and help you with testing and User Experience opinion about all this. Let me know about the update. Have a good one! 

433371
Janko
Community Debut
2 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Hi!Please add arkadium.freshdesk.com to the Beta for the new Help widget. Thank you!

433371
Janko
Community Debut
2 years ago

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