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Replies posted by mason.geloso

3 Replies

P
Apprentice
patrik.jezekApprentice
posted in API and Webhooks

Freshdesk and phone calls

Freshdesk really only offers their Freshcaller as a solution to this issue. The best possible solution I could think of is to program something to transfer the audio files from your U100 and use a post call to attach them to a ticket or create a new ticket entirely. Maybe some sort of custom ticket submission web page geared around your phone system?If you have any other questions, feel free to reach out: Mason.Geloso@gmail.com

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M
Community Debut
4 years ago
D
Apprentice
danny.beattieApprentice
posted in Archives - Freshdesk

Identifying tickets with failed e-mail notifications

That would require internal email logs. You'd have to contact their customer support to receive those log files. If you are on the Estate plan, I believe you can have access to these logs. If you have any other questions, feel free to reach out: Mason.Geloso@gmail.com

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M
Community Debut
4 years ago
R
Apprentice
ryaweApprentice
posted in Automations and Workflows

Close a ticket via email commands

The only way to trigger automation based on a keyword in the email is via a dispatch rule. The dispatch rule would look something like this:The issue with this solution is it will only search the original email for the word "#close" and no other proceeding emails. If you wanted the status to be set to close via any email being posted to the ticket, you'd have use development tools. If you have any other questions, feel free to reach out: Mason.Geloso@gmail.com

2
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Community Debut
4 years ago

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