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Replies posted by nmollet

8 Replies

A
Contributor
AkkshayaContributor

Introducing Answer Bot, an intelligent chatbot that helps you support and retain customers-for-life

Hello Can you enable this on  thermesmarins.freshdesk.com ?Thanks

41417
Roukikikii
Community Debut
1 year ago
A
Contributor
AkkshayaContributor

Introducing Answer Bot, an intelligent chatbot that helps you support and retain customers-for-life

So we are at the end of Q4, any news about other languages?Thank you

41417
Roukikikii
Community Debut
1 year ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

OK the Dispatch'r, Supervisor, and Observer automations are all revamped but the Scenario Automations were left as they are.I would like to have a "Transfer" action in the Scenario Automations. Is it possible?

10488
N
Contributor
4 years ago
K
Contributor
karthik.kumarContributor

New integrations, fixed issues with sandbox sync, eBay integration, agent collision, duplicate ticket field values, agent availability status, customer satisfaction rating, and other bugs - Release notes through 30th Aug 2019

Thanks Karthik.Still I don't see many differences, Signature Management allows me to add placeholders and images too ;)Support email usually is assigned to a product.What I miss in Freshdesk is the possibility to add a signature (based on product or group or support email), automatically or with an icon, in the "New email" form.

515
N
Contributor
4 years ago
K
Contributor
karthik.kumarContributor

New integrations, fixed issues with sandbox sync, eBay integration, agent collision, duplicate ticket field values, agent availability status, customer satisfaction rating, and other bugs - Release notes through 30th Aug 2019

Hello SaraI am currently using "Signature Management" app and it automatically adds the signature (unless more than one matches the group/product criterias).

515
N
Contributor
4 years ago
K
Contributor
karthik.kumarContributor

New integrations, fixed issues with sandbox sync, eBay integration, agent collision, duplicate ticket field values, agent availability status, customer satisfaction rating, and other bugs - Release notes through 30th Aug 2019

The new App "Support/Group based Signature" seems to be exactly the same as "Signature Management".Can you explain what is different?Thank you

515
N
Contributor
4 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

HelloI am using the new automations.There is a new action "Add note" that I need, and I am happy to use.But, it seems the "Notify to" field is required.The notify field should not be required as defined by the Freshdesk API (https://developers.freshdesk.com/api/#add_note_to_a_ticket)Can this be fixed, I need to add notes without having to notify anyone.Thank you

10488
N
Contributor
4 years ago
S
Contributor
shankar.ganeshContributor

Launching the new help widget - early access

Can't wait to test this ;)Sign us up too please.

433371
Janko
Community Debut
2 years ago

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