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Replies posted by taylor.shantz

1 Reply

N
Apprentice
nick+2Apprentice
posted in Archives - Freshdesk

Check if a ticket is created by an authorized contact person

 Hi, we have a similar setup. Here is how I handled it:1. In the admin settings, customer field, I added check boxes for the different levels of authorization (e.g. contract management, technical, etc.)2. Update the contact list to show Yes or No for these fields. (Add export current contact list, modify in excel and upload for a faster change. 3. In the admin settings, customer field, select customize requester widget in the top right corner and add the new fields that you created. Now for each ticket in the contact details on the right it appears if they are authorized or not. Hope this helps!

2
S
Community Debut
3 years ago

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