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Replies posted by AwantikaJha

10 Replies

Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R12L.01release notes

Hi @fredddd,“Set & Remove Options in Business Rules for Change Forms” this enhancement is for change forms.But the similar set and remove options also exist for the ticket forms. As an admin, you should be able to remove "closed" state from the list of available options for Agents using the ‘Remove’ option under Actions section and also set the condition as hardware under Conditions section (as shown in the image). That way you can prevent your agents from closing the Tickets.  

78409
Smita 24
Top Contributor
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - May 2022Release Notes

@juergen.marmann @phodgkinson This solution article explains how to build a timesheet report: “How to build timesheet report”.Hope this helps.

773120
prats
Skilled Expert
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - May 2022Release Notes

@juergen.marmann @phodgkinson This solution article explains how to build a timesheet report: “How to build timesheet report”. Hope this helps. so far we could not get it all in PDF like the old Report. There was a choice to export as PDF,CSV,Excel we need the PDF Export of all Data not only the first page   Please raise a support ticket at support.freshservice.com. Our agent will pick this up and provide all the necessary help.

773120
prats
Skilled Expert
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - July 2022release notes

Should we still expect to see Rest APIs for New Gen Project Management to go live July 15th? Rest APIs for New Gen Project Management is now live. :)

825434
T
Contributor
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Sep 2022Release Notes

Any chance a future update will include checkbox fields for the project fields? @AwantikaJha @josh.lopez we already have this feature available in our new gen Project Management.

79726
AwantikaJha
Contributor
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

We have addressed most of the issues and you should be able to see those changes in your instances. We have flagged down the remaining issues and are working to fix it down as soon as possible. Can’t believe Freshworks released the ticket UI update with so many bugs! It’s already a challenge trying to get our customers to use Freshservice, and then this happened. I wonder how long the issues will be fixed considering it’s a very long list.   

1283049
ariadreamer112
Community Debut
8 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

It is Friday, and still nothing. What they did do is put a useless and annoying “Try Higher Plan” button permanently on top of each page. Well done.  We had released the feature in batches due to technical issues.

1283049
ariadreamer112
Community Debut
8 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

The new experience has been designed to make agent's daily activities much more efficient. We would like to understand in details if your team is facing any issues in using it. I can confirm that we had the update appear last night. And half the staff promptly turned it back to classic! Its like i always say: You can lead a horse to water but the only way to ensure it drinks is through an intravenous drip..    

1283049
ariadreamer112
Community Debut
8 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

I thought this all was basically going to be available on October 31st. It’s November 1st and still not available on our Organizations instance and we are on the Enterprise plan. It was released in phased manner due to some technical (engineering) limitations.

1283049
ariadreamer112
Community Debut
8 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

It is Nov 1st, and I still don’t see the New Ticket Experience in our Pro tenant. Oh well, teaches me to take any announcements from Freshworks with a grain of salt...  It was released in phased manner due to some technical (engineering) limitations.

1283049
ariadreamer112
Community Debut
8 months ago

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