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Replies posted by Ma.rtin

3 Replies

V
Apprentice
VerbruggenApprentice
asked in Portals, Emails & Other Channels

IMAP, some mails are not picked up by Freshdesk

Hi!We’re having the same problem as Laurens, but in our case the From and the To email address are the same, because we handle system internal mails…Is there a solution for this? ThanksMartin

6
Keer
Community Debut
2 years ago
V
Apprentice
VerbruggenApprentice
asked in Portals, Emails & Other Channels

IMAP, some mails are not picked up by Freshdesk

Hi @Keer thanks for your reply.The reply to address was unfortunately the same as the to address.We’ve solved the problem by changing the sender address…Now everything is working fine.Thanks!

6
Keer
Community Debut
2 years ago
Ma.rtin
Contributor
Ma.rtinContributor
asked in Portals, Emails & Other Channels

Info about the recipient and people in cc are lost when forwarding

Hi @Keer your trick is great. Thats exactly what we were looking for! Thanks a lot and have a good day too.

2
Ma.rtin
Contributor
2 years ago

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