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Replies posted by EdK

3 Replies

E
Top Contributor
EdKTop Contributor
asked in Automations

Online PowerShell?

Yes, I have used the Powershell Orchestrator, but to my knowledge it only works to run PowerShell commands on on-prem Exchange, AD and file servers.   I need the ability to run PowerShell on Exchange and ADD online. It would be more helpful if the Exchange Orchestrator had the ability to covert mailboxes to shared and assign delegates in Exchange Online.

7
LNew
Top Contributor
1 year ago
E
Top Contributor
EdKTop Contributor
asked in Automations

Online PowerShell?

Yes, I can execute Powershell commands on AAD and Exchange online, but it does require a connection command that prompts for online credentials.  I don’t know of any ability to pass those credentials with Fresh.  I guess I can only hope for further development in this area.  All I really need it for the Exchange Orchestrator to be able to convert mailboxes to shared and assign delegates.    

7
LNew
Top Contributor
1 year ago
sundermannc
Apprentice
sundermanncApprentice
asked in Ticket & Workflow Management

Filter tickets based on two items?

Hi @sundermannc - unfortunately View logic is pretty weak tea as you’ve observed where the View cannot handle “OR” logic. View filters also cannot do “NOT” - as in NOT this 1 thing so I have to positively name all 100 things in the filter.  le sigh.   Ha!  Ya, I’ve also experienced this frustration too!  Funny how when we were testing out this FreshService system, we tested a lot of scenarios, but basic ticket filtering was not one because… well…  “of course it should be able to do that….”  🙃 Agreed,  they are great at fancy new features but it’s very frustrating that some basic things, like excluding a category in a view, isn’t possible.  It also frustrates me that their analytics is so metric driven but drilling down in graph to see the details isn’t possible.  Metrics are great but you can’t act on a number without understanding the detail.   Should be a simple as clicking the data point in the graph.

6
E
Top Contributor
1 year ago

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