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Replies posted by Adriano

4 Replies

Adriano
Contributor
AdrianoContributor
asked in Portals, Emails & Other Channels

Freshdesk seems to not sending emails

Hi @Keer Thanks for the reply. Indeed we have lots of users telling us they are not receiving the emails at all. We did some tests (creating tickets, interacting with them) and… nothing! For example, I created a ticket under my personal e-mail and… nothing. What kind of checklist you woul recommend for us regarding  Freshdesk's setup and config.BTW: as a sender we are using (as we always did) an email of a Google Workspace account.

41
alexsmith12
Community Debut
1 year ago
Adriano
Contributor
AdrianoContributor
asked in Portals, Emails & Other Channels

Freshdesk seems to not sending emails

Hi @hemanth.ramya , thanks! As @brunopetropouleas has reported, it's working again! We just need to understand why exactly was the issue. And, of course, we will proceed with the DKIM setup asap.

41
alexsmith12
Community Debut
1 year ago
Adriano
Contributor
AdrianoContributor
asked in Portals, Emails & Other Channels

Freshdesk seems to not sending emails

DKIM was in place already. I believe we are in a good shape on this.

41
alexsmith12
Community Debut
1 year ago
Adriano
Contributor
AdrianoContributor
asked in Portals, Emails & Other Channels

Freshdesk seems to not sending emails

Hi guys! I was “walking through” this thread and I understand that “the issue with outgoing emails is likely to occur when there is spam activity/content in your emails” and I got the point were someone said that “(..) Freshdesk will monitor the email service via certain rules and algorithms to maintain the sender reputation of the accounts”. Got it. But I really would like how to address this. I mean, knowing exactly what rules and what algorithms would be a good start point due the fact that we are a bit “blind” about what could be causing our activity/content to be classified as spam. Not sure about what we need to fix to avoid this kind of issue from now...

41
alexsmith12
Community Debut
1 year ago

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