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Replies posted by jony133

1 Reply

M
Skilled Expert
mbaumanSkilled Expert
asked in Ticketing & Agent Productivity

How to manage agent access by product instead of group?

Though the Ticket scope functionality does not include product specific ticket access Yes, that limitation is precisely why I’m asking here. Advanced Ticket Scope is only available for top-tier plans, so that’s not an option for us… but it also doesn’t really solve the request, either. One option that I’ve discovered that gets me a little closer is Advanced Ticketing’s Shared Ownership.  That allows me to retain the original group but use an internal delegation to temporarily assign back to the core dev team. Still seems strange to have a fourth scope level for product (irrespective of assigned group).  That’d be a great feature addition that we’d immediately use. Thankyou for sharing this kind informatoin and guide. i got  my solution.

5
hemanth.ramya
Community Manager
2 years ago

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