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Replies posted by SanLah

2 Replies

ms-fosse
Apprentice
ms-fosseApprentice
asked in Automations and Workflows

Viewing ticket - how to hide autoreplies

@ms-fosse , did you raise it in the Ideas forum? I would very much like to second it as those emails sent through automation rules add more manual work to my agents.

8
jamesmichael3433
Community Debut
3 months ago
tckstevens
Apprentice
tckstevensApprentice
posted in Managing IVRs and Call Flows

Callers Stuck in Wait Queue Even Thought Agents are Available

Hi Subhikshaa,sorry to say, but the idea that a supervisor continuously has to monitor the queue is complete bullshit.The best thing would be that the agent would not be able to “ignore” a call when they are available.In each call center I worked before (three, to be exact), it was common that the agent gets a whisper and then the call is connected.Best,David

5
A
Apprentice
2 years ago

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