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Replies posted by Stefan.Roll

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Stefan.RollTop Contributor
asked in Ticket & Workflow Management

Web Request in Workflow, waiting for Web Request Response

Hello @sanofar.allahpichai thanks for your reply.The error was on my side because I assumed that the placeholder for the ticket ID contains the pure number.My API has checked for this. Which I sent in the header of the request to my API.But as I noticed, the placeholder sends the ticket ID including the ticket type (INC, SR ...)Now everything works as expected.Best regards,Stefan

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2 years ago
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Stefan.RollTop Contributor
asked in Ticket & Workflow Management

Web Request in Workflow, waiting for Web Request Response

Hi @Jonas Toftefors  i think, you get no response because calls to the Freshservice API requires your API key, not your User & Password authentication.I dont know when you create your Account, is it after 31-Aug-2021?Then you have to use API key for authentication.Please look at: https://api.freshservice.com/#authenticationAlso i dont know, is it possible to use the Freshservice API inside Freshservice, i never used the API this way. Maybe create a own thread for this. Best regardsStefan

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2 years ago
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Stefan.RollTop Contributor
asked in Ticket & Workflow Management

Web Request in Workflow, waiting for Web Request Response

Hi, @Jonas Toftefors Nice to hear that you solved your problem.Hope if I come across the same thing, I'll remember it. 

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2 years ago

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