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Replies posted by ClaudiaAmpler

2 Replies

debbyhsu
Apprentice
debbyhsuApprentice
asked in Knowledge Base

How to automatically shorten solution article URL?

There is no built-in way to shorten it, but anything after the article ID is not mandatory. You can use https://soundsgreat.freshdesk.com/zh-TW/support/solutions/articles/72000513462 and it works the same. The rest is the article title and will change as well when you change it.Good thing about the article ID is you can simply replace /zh-TW/ with /en/ in the URL if you want to share it in the other language.

1
C
Contributor
2 years ago
C
Contributor
ClaudiaAmpler
asked in Knowledge Base

Show solution article in multiple folders or categories

The change is interesting, but the core issue for us is showing the same article under different folders. As far as I know, it is still not possible.If i create multiple portals, one for each product, can I move and duplicate folders between them? If i want a folder or article to show in multiple categories, would this now be possible?Our products are getting more complex, and we want to provide very targeted help. E.g. - “For info about product X, click here, for info about product X, click here” – I have to duplicate articles and take care of both of them across languages if we implement changes valid for both, that’s my issue.

9
AndyRussell
Skilled Expert
20 days ago

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