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Replies posted by Ben_HLS

1 Reply

J
Top Contributor
JoshBrTop Contributor
asked in Ticketing & Agent Productivity

New scrolling "feature" in notes and answers causes problems

We have noticed that in the last couple of days there was somewhat of a feature added into Freshdesk. You can now scroll inside of a single answer or note. I’ve attached a Screenshot to clarify what I mean. I don’t mean to be rude but this is incredibly annoying and causes a lot of frustration, because when you open one of your tickets and want to scroll down or up and have the mouse cursor positioned somewhere in the middle, it sometimes gets “stuck” scrolling in the answer and not the complete Ticket. You then have to position your mouse cursor just between the answers and the Ticketdetails to be able to scroll. Everyone who works with our Ticketportal has already complained about this. Please please disable this or give us the option to enable/disable this! Completely agree! Hate this new features!

13
hemanth.ramya
Community Manager
2 years ago

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