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Replies posted by mfahey

3 Replies

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asked in Ticketing & Agent Productivity

Ability to Sort and Filter Tickets by Subject in Freshdesk

I don’t understand why this isn’t already implemented. Complete lack of functionality. Most of our tickets have something unqiue in the subject so its critical to be able to filter by subject.

asked in Ticketing & Agent Productivity

Ability to Sort and Filter Tickets by Subject in Freshdesk

@Sona_Senthil This what im trying to do. We have incoming tickets that have a subject “Building name Chromebook repair form”. I want to create a view of these chromebook repairs one for each building or location. Right now I can’t do that and this is so basic. The most commonly used and unique field is the subject. They should implement this asap.

asked in Ticketing & Agent Productivity

Ability to Sort and Filter Tickets by Subject in Freshdesk

When will this be implemented ? It’s now been 6 months.

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