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Replies posted by black.jmyntrn

3 Replies

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gasantaoApprentice

asked in Portals, Emails & Other Channels

Delay responses

I third this! Id like agents to be able to reply outside of business hours and messages are only sent during business hours.

gasantaoApprentice

asked in Portals, Emails & Other Channels

Delay responses

Is this feature on the road map?

gasantaoApprentice

asked in Portals, Emails & Other Channels

Delay responses

so, can’t believe this still isn't ready for us… what's the hold up? I tried “Schedule Reply for Freshdesk” and it doesn't work, going back and forth with the developer and I don't get why Freshdesk doesn't just implement this themselves with customers asking… I want to be able to set the day and time a reply is sent, just like in outlook… as a former product manager for Fortune 500 companies, I’d be happy to be on payroll to get things moving over there.

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