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Replies posted by mpanayides

3 Replies
simmondsjon
Top Contributor
simmondsjonTop Contributor
asked in Analytics, Reports & Dashboards
Showing Agents their time logged per day on the main screen

I like this idea! I’ve built reports in Analytics, but it would be very useful to have this as part of the Dashboard.

2
A
Skilled Expert
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager
Freshservice Release Notes - June 2022release notes

Fantastic enhancements! Keep them coming in. Although it would be amazing to be able to reply to customers on Changes and Problems, the same way you do on tickets. This just makes for a much better user experience for all parties and can save the extra admin.    @mpanayidesyou can try using notes with ‘at mentioning’.   Hi @Vishal Nema,Notes is just not clean or a nice way of communicating with our external customers. They work best for private messages.Having a reply feature like tickets is smooth. Being able to search for a customers email address in the To: field instead of manually typing them in every single time you want to communicate to more than 1 person is onerous. Example 

1081328
bmessinger
Community Debut
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager
Freshservice Release Notes - June 2022release notes

Fantastic enhancements! Keep them coming in.Although it would be amazing to be able to reply to customers on Changes and Problems, the same way you do on tickets. This just makes for a much better user experience for all parties and can save the extra admin. 

1081328
bmessinger
Community Debut
1 year ago

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