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Replies posted by SaneN85

3 Replies

jon.mou
Top Contributor
jon.mouTop Contributor
asked in Ticket & Workflow Management

Running Multiple Workflows on a Single Ticket

I am very excited to hear about any potential fixes to the issue with the trigger of these workflows being trial and error when trying to use the same triggers. I have had the same issue!

5
S
Contributor
4 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

The option to share ticket is tremendous. A lot of these are. You guys are doing great work!

1283049
ariadreamer112
Community Debut
8 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Nov 2022Release Notes

This is all great stuff! Has there been any update to FS documentation to note how we can save the FreshService API key as a stored credential to be reused in automation? Right now the API Key form in the credentials area asks for both “Key” and “Value”.I submitted feedback about this on another article after the announcement of sunsetting the password auth and a FS tech reached out to me but couldn’t provide me an answer as to how to save a FreshService API key as a credential. Or rather what would be the information I’m putting in the “Value” field.As we just implemented onboarding using automation with stored credentials, it feels important to fix that sooner rather than later. 

1119628
KeithW
Community Debut
1 year ago

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