Visit Freshworks.com Visit Freshworks

Replies posted by MinhPhuc2kkk

3 Replies

MinhPhuc2kkk
Top Contributor
MinhPhuc2kkkTop Contributor
asked in Automations and Workflows

Shortcut in Scenario

Hi @MinhPhuc2kkk, Welcome to the Freshworks Community! I understand you are looking to execute a shortcut for your scenario automations, unfortunately a selective scenario shortcut is currently not possible from freshdesk. But you can use the Keyboard shortcut “s” to open the scenario tab to view your list of scenarios. Coming to your follow-up question, yes, you can set up an automated email from your scenarios, please navigate to Admin → Agent Productivity → Scenario Automation.   You have the option here to send email to a requestor where you can send out an email as well as a part of the scenario. Regards, Pooja Bernice thanks you for your information.

2
MinhPhuc2kkk
Top Contributor
1 year ago
S
Community Manager
subhikshaa.ganeshCommunity Manager

Freshdesk and Freshdesk Omnichannel Release Notes - November 2022Release Notes

hello, so the new update have “Agents can now choose between 30, 50, and 100 tickets per page “ But i cant find how to setting view like that

373713
julia.a
Skilled Expert
1 year ago
S
Community Manager
subhikshaa.ganeshCommunity Manager

Freshdesk Release Notes - March 2023

still waiting on responses in scenario :3 

19344
stahiri
Apprentice
1 year ago

Badge winners

Show all badges
Terms of UseCookie settings