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Replies posted by thusep8652

4 Replies

T
Top Contributor
thusep8652Top Contributor
asked in Ticket & Workflow Management

Setup a delay to wait on webhook in workflow automator

Hello,  You could add the timer node.    As far as I know there are no other way to set the description using API in a webook or webrequest.  Webook is a fire and forget action, I tend to use the webrequest in most cases as waits on a reply from the API and can give you an error if there are any.    //Daniel  Thanks for the info. Does the webrequest retry attempts like the webhook does? 

5
Daniel Söderlund
Skilled Expert
1 year ago
T
Top Contributor
thusep8652Top Contributor
asked in Automations

Silence group assignment notifications

Yeah, unfortunately disabling the built in agent notification won’t work for us 

4
zachary.king
Skilled Expert
1 year ago
T
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thusep8652Top Contributor
asked in Automations

API: Create Service Item

I will have to make the additional PUT call then. Thanks

5
Daniel Söderlund
Skilled Expert
1 year ago
T
Top Contributor
thusep8652Top Contributor
asked in Automations

API: Create Service Item

I need to customize the ticket subject before the requestor gets an e-mail of their request. 

5
Daniel Söderlund
Skilled Expert
1 year ago

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