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Replies posted by hicky3

4 Replies

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Chris S.Skilled Expert

asked in Portal/Knowledge Base

Multiple "Report an Issue" buttons on Support Portal

Hey Chris,If you are on the growth plan or higher you can customise the portal.Under Admin > Helpdesk Rebranding > Customize Portal > Layout PagesYou can edit the portal home and add a card that links directly to a service requesteg. add the following before this code {{#each cards}}<a href="/support/tickets/new" class="card"> <img class="elem-inline-mid" role="presentation" alt="" src="https://assets5.freshservice.com/assets/portal_v2/incident-f6d886d4f64ae8cf4da868255f3d296d526dacb74acb45b7e76a017202b77535.svg" onerror="fsImageHandler(this)"> <div class="elem-inline-mid"> <h3>Report an issue </h3> <p>Having trouble? Contact the support team</p> </div> </a>

Chris S.Skilled Expert

asked in Portal/Knowledge Base

Multiple "Report an Issue" buttons on Support Portal

Hi Chris yes you can. If you go to the category you want to link to, copy the url from the address bar and then in my example replace the text inside the href elementeg. href=“newurl”cheers James

Chris S.Skilled Expert

asked in Portal/Knowledge Base

Multiple "Report an Issue" buttons on Support Portal

Hey Chris,No worries.I can seem to find an easy way for that at the moment, what I can suggest is you can pre-fill in the subject which you can then use to run a workflow on. If you set the href to the below if will default the ticket subject to “Software: I have a software issue”/support/tickets/new?subject=Software: I have a software issue

asked in Automations

Change tickets - Trigger an approval after change ticket is opened?

Hey,We have automated the approval step on our workflows, so when the status is changed to Awaiting approval it will send out approvals and once approved change the status to the next status.

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