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Replies posted by Archana Sekar

4 Replies

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Top Contributor
ArnoldGTop Contributor
asked in Analytics, Reports & Dashboards

Analytics data report by User Role

 Hi @ArnoldG  Greetings from Freshworks Community! In case you are trying to filter reports based on user role , you can make use of the group by filter and choose user role from the given options. Please let me know if this works for you.  This is, considering that you have a custom field called user role , correct me if I am wrong. Are you referring to a custom field “ user role” or agent role? Regards,Archana Sekar

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Community Debut
1 year ago
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Top Contributor
ArnoldGTop Contributor
asked in Analytics, Reports & Dashboards

Analytics data report by User Role

 Okay , do let us know if that works for you. We also offer a Complimentary consultation service to help our users determine the best course of action for their specific requirements. If you're interested, please Click here to book a 1:1 consultation session with our product expert. Regards,Archana SekarProduct Consultant , Freshdesk 

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Community Debut
1 year ago
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Top Contributor
ArnoldGTop Contributor
asked in Analytics, Reports & Dashboards

Analytics data report by User Role

Hi @ArnoldG , Sure , You can book a slot with me here.

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Community Debut
1 year ago
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Top Contributor
ArnoldGTop Contributor
asked in Analytics, Reports & Dashboards

Analytics data report by User Role

It should show the times in your timezone or ask you to select the timezone.  If you do not find a suitable time in my calendar , you can use the below link to choose a slot .https://www.freshworks.com/freshdeskbookings/?utm_source=Community

7
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Community Debut
1 year ago

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