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karthik.kumarCommunity Manager

New integrations (Rezo, TFS by Techaffinity, Audetemi Snaphelp, Parent Child Field Sync, Automate.io, Zuper), updates to APIs and undo send, SPAM filter, and a few bug fixes - Release notes through 16th July 2019

Enhancements   Fuzzy search is now available on the customer portal The fuzzy search feature used to be available only on the agent side. Fuzzy search is now available for portal-based solutions as well.   Forward and set-status of a message in one click You'll now be able to forward a message and set the status of the ticket in one click. What was originally a freshplug on the Old UI, now makes its way into the product with Mint.   Prevent SPAM ticket creation New checks are now in place to reduce the SPAM ticket creation on forwarding emails. These are applied by default on all new accounts. Existing customers can reach out to Freshdesk support.   Unique user check for existing sessions through SSO When agents login on a browser where the previous session hasn't ended, the email address of the agent needs to be used to verify whether the same agent is logging in. If it’s not the same agent, the previous session is destroyed and the old agents are logged out, before

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