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Replies posted by pedro_san

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pedro_sanContributor
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Create a Ticket in freshdsk from MS Teams Message

Thank you for the quick reply!I did the instalation and  have the app on my MS Teams. But the steps to create a new ticket in that article only refer that I have to go to the App itself to create a new ticket.I was hoping that I could create a new ticket from the “More actions” option from a message. 

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1 year ago
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pedro_sanContributor
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Create a Ticket in freshdsk from MS Teams Message

Hi @Vidya Deenadayalan, Actually, I was able to create an action using powerautomate, that for a selected message opens up an adaptable card that asks only for a Subject and Priority, it then identifies the M365 user that wrote the message and proceeds to create the ticket. Flow to create a Freshdesk ticket from a Teams message  

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1 year ago
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pedro_sanContributor
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Create a Ticket in freshdsk from MS Teams Message

@lkeyes , I found out that there’s a trigger for Teams that’s called “For a selected message”:This trigger allows you to create a small form (Edit Adaptative Card), in which I created 2 fields, the ticket subject and the ticket priority. For each of these fields I gave them an ID:Adapative Card for Teams (1st field - Subject, 2nd field Priority)Subject propretiesPriority properties 1Priority properties 2 I then added an action to get the user profile from O365 “Get user profile (V2)”, so that I can get the email for the ticket request, in which the user ID is the Teams message Sender:Get user profile (V2)The next action is the “Create a Ticket” from Freshdesk.In which I filled the fields with the necessary information, in the description I added a link to the message. When you save it, you will get a message on Teams from PowerAutomate Bot, letting you know that you have a new action avaiable on your messages (Mine is in Portuguese): I’m leaving here the zip, so that you can try and im

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1 year ago

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