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Replies posted by ColePatterson20

4 Replies

ColePatterson20
Top Contributor
ColePatterson20Top Contributor
asked in Automations

How can I add a private note to a ticket using PowerShell

$Body = @{body = "test"}$credPair = "%APIKEY%:."$encodedCredentials = [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes($credPair))$headers = @{ Authorization = "Basic $encodedCredentials" }Invoke-WebRequest "https://%Domain-name.com%/api/v2/tickets/%TICKET-NO%/notes" -Headers $headers  -ContentType "application/json" -Method Post -Body ($Body | ConvertTo-JSON) -UseBasicParsing

6
zachary.king
Skilled Expert
1 year ago
ColePatterson20
Top Contributor
ColePatterson20Top Contributor
asked in Automations

How can I add a private note to a ticket using PowerShell

Figured it outcurl.exe -v -u "%API KEY%:." -F 'body=Details about the issue...' -X POST 'https://domainname.come/api/v2/tickets/ticketnumber/notes' 

6
zachary.king
Skilled Expert
1 year ago
ColePatterson20
Top Contributor
ColePatterson20Top Contributor
asked in Automations

How can I add a private note to a ticket using PowerShell

This command is not working after filling in the details with the user email or API key. I have also confirmed the URL is correct.curl -v -u user@yourcompany.com:test -H "Content-Type: application/json" -X POST -d '{ "body":"Hi tom, Still Angry", "private":false }' 'https://domain.freshservice.com/api/v2/tickets/265/notes'Note: Unnecessary use of -X or --request, POST is already inferred.* Closing connection -1curl: (3) URL using bad/illegal format or missing URLNote: Unnecessary use of -X or --request, POST is already inferred.* Could not resolve host: Still* Closing connection 0curl: (6) Could not resolve host: Stillcurl: (3) unmatched close brace/bracket in URL position 22:Angry, private:false }

6
zachary.king
Skilled Expert
1 year ago
ColePatterson20
Top Contributor
ColePatterson20Top Contributor
asked in Automations

How can I add a private note to a ticket using PowerShell

How would I do that in PowerShell as I am pretty new to this.

6
zachary.king
Skilled Expert
1 year ago

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