Visit Freshworks.com Visit Freshworks

Replies posted by erikstr

3 Replies

E
Contributor
erikstrContributor
asked in Automations

Running multiple workflows at once

Hi @zachscott, @zachary.king,thanks! I will try to give it a shot! :)

8
E
Contributor
11 months ago
E
Contributor
erikstrContributor
asked in Automations

Running multiple workflows at once

If they haven’t changed it, the approval node ( if you have anything after it)  will stop all automations on that ticket.  Solution is to do noting after the approval node and have a second automation that has a event Approval changed from any to Approved. And do your stuff you need to after it’s approved there.    Hi Daniel,really big thank you for your answer. That’s something I didn’t know but now I know, I can try working around it.My approval workflow changes the status from “Waiting for Approval” to “Approved” after all approvals are accepted. Does it work when I use this transition as event for the second workflow?

8
E
Contributor
11 months ago
E
Contributor
erikstrContributor
asked in Automations

Running multiple workflows at once

Hi @erikstr ,   I am actually having this same issue. The problem is being escalated past the normal support and we don’t have an answer yet.   To give a little background, I am trying to create a new hire workflow (we don’t have onboarding set up yet) and I have a service request that people can fill out, and based on what they select in the SR, it is supposed to spawn other service requests. As of now, It stops after executing one workflow and will not execute the other. As Daniel mentioned, it would stop if it had any approvals, but mine do not. Support is at a loss which is why it’s being escalated.   Sorry I couldn’t provide an answer, but once I hear something, I will update here.   Zach Hi Zach,thanks for your mental support here :DCreating an onboarding workflow for new hires is indeed a thing we thought about but not yet started with because the process is okay-ish right now with JIRA and Freshservice communicating over API calls.

8
E
Contributor
11 months ago

Badge winners

Show all badges
Terms of UseCookie settings