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Replies posted by ValentinEmory

1 Reply

F
Skilled Expert
FDGuy
asked in Ticketing & Agent Productivity

Ability to Sort and Filter Tickets by Subject in Freshdesk

Please add the ability to sort and filter tickets by Subject in Freshdesk. I can’t believe this isn’t already in the product. The use case for it is so obvious and self-evident. I’m new to Freshdesk and I’m trying hard to like it but I can’t yet. Too many bugs and missing features in website. I understand your concerns about reaching out to the support team. While it's true that customer support can take time to respond, it's still a valuable channel to report bugs and request missing features. Additionally, keep an eye on the Freshworks product updates and announcements, as they may address some of the bugs and missing features you've encountered. Collaborating with other community members can also provide insights and alternative perspectives that might help you navigate the current limitations. 

15
varleit
Community Debut
13 days ago

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