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Replies posted by chard1988

1 Reply

gbtoast
Apprentice
gbtoastApprentice
asked in API and Webhooks

Source Choices on Ticket Creation

I know that this post has been here for about a year or longer. Just to give an input; what we did to resolve this is to add a condition on Promote Self-service Portal workflow.We added a new source item `Agent Portal` On workflow, added a conditional statement if length(RequestedForEmail) != 0 then set Source as `Agent Portal`  

12
J
Community Debut
2 months ago

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