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Topics started by rinch

4 Topics

R
Contributor
rinchContributor
posted in Archives - Freshdesk

How to prevent a bounce back loop?

How do we prevent a bounce back loop when automatically sending email notifications? A user emails us or submits a ticket. An automated response is sent to the users email address. Their mail server does not recognize the email address for whatever reason and bounces it back. When the bounced message comes in the system apparently thinks its a new ticket submission and an automated response is sent again. Bounces again. And so on. This actually happened to us and we ended up with 1400 bounced emails in our ticket queue. 

16
I
Contributor
6 years ago
R
Contributor
rinchContributor
posted in Archives - Freshdesk

Any control over message after a ticket is submitted?

Currently, when a ticket is submitted, a default message pops up at the top of the page that states: "Your ticket has been created and a copy has been sent to you via email." Can we modify that message?

3
aravind.sundararajan
Skilled Expert
6 years ago
R
Contributor
rinchContributor
posted in Archives - Freshdesk

Multiple Email Accounts

I see we can have multiple email accounts if we have multiple products in the form of support@product1.com, support@product2.com. But can we have multiple email accounts in the form of support@acme.com, sales@acme.com, bugs@acme.com ?

14
M
Community Debut
10 years ago
R
Contributor
rinchContributor
posted in Archives - Freshdesk

What happened to the My Info link?

I was wondering how customers modify their profile information. Your portal solution stated that users can modify their profile information from the My Info option on the Top Right corner. I couldn't find any My Info option anywhere. Just on a wild hunch I moused over my name in the top right corner of the page and a link was indicated. Clicked on that and - ta da! Ok that's very clever and neat but probably a little too subtle for our customers. I think you may need to come up with a more obvious link to the profile editor.

1
V
Contributor
12 years ago

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