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Topics started by chrish

2 Topics

C
Contributor
chrishContributor
posted in Archives - Freshdesk

How do I create an HTML ticket form on a website

Hi guysI make wordpress plugins and want to include a ticket submission form in the backend.  I don't want to install any javascript on their sites, so this would need to be done using a HTML form.Is that possible? If so, how do I do it?Thanks

8
H
Community Debut
10 years ago
C
Contributor
chrishContributor
posted in Archives - Freshdesk

How do i forward emails I release from spam in gmail?

Gmail is still catching some support requests in spam. despite me setting up an SPF record.When I move them out of spam, they go back to the inbox but they don't automatically forwarded to freshdeskAnd when I forward them manually, actually... they're not even appearing! Now I am very confused.I sent a test email direct to my support desk (pizazzwpcomsupport@pizazzwp.freshdesk.com) and it appeared in the tickets.So, how do I get them from the gmail inbox to Freshdesk? Should I just reply in gmail and let nature takes its course?

1
M
Contributor
10 years ago

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