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Topics started by abishek

23 Topics

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abishekContributor

Wordpress Plugin

The Wordpress Plugin allows Users to login to their helpdesk support portal using WordPress authentication Admins to embed a Freshdesk feedback widget in their wordpress site Admins to convert comments into “Tickets”. http://wordpress.org/plugins/freshdesk-support/

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victorquiron
Community Debut
6 months ago
A
Contributor
abishekContributor

Keyboard Shortcuts

Freshdesk helps you navigate your way around your helpdesk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly.https://support.freshdesk.com/solution/articles/186758-using-keyboard-shortcuts-in-your-support

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MSvendsen
Community Debut
1 year ago
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Contributor
abishekContributor

Custom fields for contacts and organizations

Custom fields can provide additional information about the customers and organizations.This information can give agents a better context and richer details while answering customer queries

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Contributor
3 years ago
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abishekContributor

Dynamic Language Support in Solutions

 View the solutions in multiple languages.

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Contributor
3 years ago
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abishekContributor

Multiple emails for users

Add multiple email ids to a single contact. For example if Joe has 3 emails added in his contact details, an issue raised from any his emails gets added to one thread instead of creating a new ticket.

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A
Contributor
3 years ago
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abishekContributor

Pivotal Tracker Integration

Create, track and manage stories from Freshdesk.

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A
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3 years ago
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abishekContributor

Shopify Integration

 Bring in customer order information from your Shopify account into Freshdesk.

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A
Contributor
3 years ago
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abishekContributor

Zapier Integration

Combine triggers and actions to automate tasks between webapps such as Zapier and Freshdesk.

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A
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3 years ago
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abishekContributor

Mobile SDK for Android

Make your helpdesk an integral part of your Android applications.

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A
Contributor
3 years ago
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abishekContributor

Search Revamp

User interface changes for a cleaner, better and more powerful search.

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A
Contributor
3 years ago
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abishekContributor

Forum Moderation

Only the posts that are approved by the admin will appear in the forums. This creates better content quality and keeps the spam away.

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A
Contributor
3 years ago
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abishekContributor

Xero Integration

Create new Xero invoices from your Freshdesk tickets.

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A
Contributor
3 years ago
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abishekContributor

Box Integration

Customers and agents can attach files from their box.net account.

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A
Contributor
3 years ago
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abishekContributor

Team Viewer Integration

Customers can start a screen sharing session from within Freshdesk.

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A
Contributor
3 years ago
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abishekContributor

Customized Reports

Advance reports can be generated with custom parameters so that you can analyze and improve specific problems to your company’s helpdesk.

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A
Contributor
3 years ago
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abishekContributor

Chrome Plugin

Receive notifications from your Chrome browser everytime a new ticket has been assigned to you or your group. The plugin also notifies you when a customer sends a reply to a ticket that you have answered.

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A
Contributor
3 years ago
A
Contributor
abishekContributor

Ticket View Auto Refresh

The main ticket view is refreshed automatically to show new tickets and ticket updates  

400
A
Contributor
3 years ago
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abishekContributor

Automatic Spam Filter for forums

An automatic SPAM check that uses Akismet by Wordpress to filter all user created topics and posts

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A
Contributor
3 years ago
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abishekContributor

Server in Europe

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A
Contributor
3 years ago
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abishekContributor

Push Notifications for iOS app

Notification on the Freshdesk app for updates in your helpdesk

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Contributor
3 years ago
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abishekContributor

Compose Email

Initiate conversations to customers from Freshdesk

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A
Contributor
3 years ago
A
Contributor
abishekContributor

Mobile SDK for iOS

 Make your helpdesk an integral part of your iOS applications.

1107
H
Community Debut
3 years ago
A
Contributor
abishekContributor

Advanced filters for Search

Search with more advanced parameters.

381
S
Contributor
3 years ago

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