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Topics started by ldeprisco

2 Topics

L
Apprentice
ldepriscoApprentice
posted in Archives - Freshdesk

FreshDesk API with PHP

Hello guys,premise: I read all the support pages without finding a solution! :)I wanted info on the use of an API in PHPI need to figure out how to insert a ticket into the system via API<?PHP$email = "email_fresh_desk@mail.com";$password = "password";$key = "api key"; // (This parameter is used?) $urltopost = "https://my_portal.freshdesk.com/helpdesk/tickets.xml"; $datatopost = "<helpdesk_ticket> <description>Ticket test API!!!</description> <subject>Test ticket creation api</subject> <email>email_user@mail.com</email> <priority>1</priority> <status-name>Open</status-name> <status>2</status> <source>3</source></helpdesk_ticket>"; $ch = curl_init ($urltopost); //curl_setopt($ch, CURLOPT_POST, true); // (This parameter is used?) curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST'); curl_setopt($ch, CURLOPT_USERPWD, "$email:$password"); curl_setopt($ch,

3
aravind.sundararajan
Skilled Expert
6 years ago
L
Apprentice
ldepriscoApprentice
posted in Archives - Freshdesk

API - post attachments

 Hi,I'm starting to get a bit of confidence with the use of the API.Through a form, I can create a ticket. Also through the form I would like to insert an attachment and view it on FreshDesk.I develop in PHP. Do you have any example that I can riferiemento? Can you give me a hand?For example, you place a bit of code that I'm using: ************************************************************$ticket = new DomDocument('1.0');$ticket_root = $ticket->appendChild($ticket->createElement('helpdesk_ticket'));// Field Status - 2 Open - 3 Pending - 4 Resolved - 5 Closed$status_tag = $ticket_root->appendChild($ticket->createElement('status'));$status_tag->appendChild($ticket->createTextNode("2"));// Field Email$email_tag = $ticket_root->appendChild($ticket->createElement('email'));$email_tag->appendChild($ticket->createTextNode($email_cli));************************************************************Thank you in advance for your help! ;) Luca

3
L
Apprentice
10 years ago

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