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Topics started by escallin

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E
Contributor
escallinContributor
posted in Archives - Freshdesk

Forward to kbase not working

When I "Forward" a ticket to the Solutions folder, it does not work. However, if I "Reply" and add the the kbase address as a CC, then it does show up in the drafts folder. Why does "forward" not work? Here is what does not work:1) In a ticket, click on "Forward"2) Enter kbase@mycompany.freshdesk.com in the "To" field3) Click on the "Forward" button below the message. Here is what does work:1) In a ticket, click on "Reply"2) Click on "Add Cc"3) Enter kbase@mycomany.freshdesk.com in the "Cc" field4) Click "Send" button below the message I need the forwarding to work also.

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S
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7 years ago

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