Topics started by selleckj
Instead of using Full Name, we want to be able to include just the contacts first name or a salutation that the customer prefers to be named.My name for example, instead of Dear James Selleckwe would prefer just the first name,Dear JamesThis is the normal way of addressing clients in correspondence for us.
I don't know why you would change this. Since we first signed up for Freshdesk many years ago - all of the following actions would open a ticket into a new tab, and leave the current list in place.Ctrl+ClickMIddle Mouse ClickRight Click - select open into new tabThey all open the ticket into a new tab - BUT...Then they also navigate the current list to that ticket also.How are we supposed to keep a list of tickets in a queue to work through if you navigate our list way.Of all the breaking changes on this new MINT interface, this is the most _______ painful.
We have clients making a habit of ccing many people in their support cases, sometimes cc'ing our internal staff and account reps.Also, sometimes someone will cc to an address like john@our_client.com . When it gets to their email server and into Outlook.. it figures out that job@our_client.com is one of their own email addresses and it tidies it up with the display name - for example "John Smith <john@our_client.com>" . Then when this comes back to Freshdesk - it does not recognise this as the same address and now I have both john@our_client.com and "John Smith <john@our_client.com>"Overtime, the Freshdesk builds up a heap of cc and everytime when I edit them out - they are back in there the next time.I dont want support tickets cc'd to everyone all the time. We need to be able to edit these out and have them stick.THanks
HiWe have noticed that our freshdesk - and your freshdesk (this site I am currently on) has delays loading data or communicating with spedcheck.space..See below..the red 1 - refers to calls to heapanalytics.comthe red 2 - refers to SLOW calls to some site called spedcheck.space ..I emailed support - one of your support team said you don't use external websites, so its not something fresh desk would be doing..But it happens on support.freshdesk.com alsoIt is slowing down our support team.Please fix!!
Some of your forum topics are now onto 2 pages.. more than just a few.When I get notified about comments on forum topics, and click on the link, I don't like having to page through the discussions.For my customers using our forum, I don't want them to only see one page of discussions...Pagination might look OK and be useful for some parts of the system, but I don't think discussions should be paginated.eghttps://support.freshdesk.com/support/discussions/topics/4671/page/2Can we have an option to simply show all discussions on one page? or at least set it to some limit like 200 ??
HiAll our employees using Freshdesk have access to the Forum to comment on it.One of our users has marked some Forum Feature requests as Planned, which they are not.I cannot see who marked it as Planned, when it was marked as Planned and no way to unmark it as Planned.Can you make it possible to do these things so we can properly manage the forum queue.Thanks
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