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Topics started by zach

3 Topics

Z
Contributor
zachContributor
posted in Archives - Freshdesk

Solutions: "Tag" best practices?

What is the best way to use the "tag" field when creating solutions? Is it just used for searching or is there a (planned) way for customers to view articles within a certain keyword?

5
H
Community Debut
6 years ago
Z
Contributor
zachContributor
posted in Archives - Freshdesk

Cc'd email addresses aren't parsed correctly.

There is a bug with the "reply" functionality that's really annoying. Here's how you reproduce: Hit the "Reply" button in a Ticket Paste the following text into the cc box:"User, Test" <user@domain.com> Move the cursor out of the cc box --> You'll see the cc'd email address as two separate recipients I posted a similar bug 8 months ago (https://support.freshdesk.com/support/discussions/topics/17312/page/last#post-34648) but it still hasn't been fixed.

9
aravind.sundararajan
Skilled Expert
6 years ago
Z
Contributor
zachContributor
posted in Archives - Freshdesk

Parsing error? Cc'd email addresses get messed up when replying to ticket.

We've consistently noticed an issue with tickets submitted via email and containing cc'd recipients. If a customer submits a ticket via email and cc's someone using a specific email format, replying from within Freshdesk will create two separate cc'd recipients.How to reproduce:Send a message to your Freshdesk monitored mailbox and enter the following text into the cc box:"User, Test" <user@domain.com>Hit the "Reply" button from within Freshdesk.--> You'll see two recipients in the cc box.I've attached a screenshot.

2
aravind.sundararajan
Skilled Expert
6 years ago

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