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Topics started by cat.mcginty

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C
Apprentice
cat.mcgintyApprentice
posted in Archives - Freshdesk

Change default behaviour of Reply button to NOT Reply All

Hi,Just wondering if this is possible to change - I had a good look and can't see the setting anywhere. We'd like to adjust the default behaviour of the Reply button, so it replies only to the requester and not everyone CC'd in. This is because we sometimes get blanket emails that have CCd in our competitors, and don't want to accidentally CC them in the reply. Hope someone can help,Thanks,Cat

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sukanya.arunachalam
Top Contributor
7 years ago

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