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Topics started by kim_11847

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K
Apprentice
kim_11847Apprentice
posted in Archives - Freshdesk

Having multiple agents working on the same ticket (one after the other)

Hi there,I'd like to use Freshdesk for QA testing of websites/elements of websites. Against this background, I would want to specify the test requirements in the ticket and then I'd want 3 agents to carry out the test; one after the other, without any one of them seeing the replies (with the test results) of the other agents. After 3 agents have carried out the test and replied to the ticket with their test result, the ticket should be considered as closed.More requirements:- I do not to assign tickets to a specific agent (and after completion to the next one) because of different (and variable) hours of availability of each agent.- I do not want any agent to see the reply of other agents in order to avoid bias in the test results.- Once agent A has replied with his test results, the ticket should no longer be available for him/her but every other tester should still be able to access and test it.Is this possible with Freshdesk? I've been playing around with it for quite some time and

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9 years ago

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