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Topics started by kweeks

3 Topics

K
Contributor
kweeksContributor
posted in Archives - Freshdesk

New Dashboard

Is anyone else having issues with the new dashboard?I have an ugly vertical scroll bar in the middle of the screen and the dynamic resizing no longer works.I tried on 'lets talk' but the Agent has disappeared and no ticket has been created.

8
D
Contributor
8 years ago
K
Contributor
kweeksContributor
posted in Archives - Freshdesk

Freshdesk broke?

Has anyone else got this issue?....Closed tickets are still showing as open in the Ticket list view, yet showing as closed in recent activity and closed in the ticket itself.We cannot close any tickets :-(

2
D
Contributor
8 years ago
K
Contributor
kweeksContributor
posted in Archives - Freshdesk

Reply to a ticket resulting in a new ticket being created

I have found that if a ticket is replied to from a different email address to what the original ticket was sent to, the reply generates a new ticket.  I found this in testing, but thought it wouldn't happen in an everyday situation.  Unfortunately, this has been the case today, one of our suppliers replied to the ticket using a different email address thus causing a new ticket to be created.I have looked in the forum and can see some people had issues with the subject not containing the ticket number in square brackets, but mine are like this:-[#ticket number]Has anyone else found this? is there a fix for this?

2
annapoorna.venketaraman
Community Manager
9 years ago

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