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Topics started by robertwenzel

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robertwenzelContributor
posted in Archives - Freshdesk

data API for agent contact returns 404

We have a ticket page plugin that uses the contact/data-API function, to determine whether the current ticket's contact an agent or a customer.https://developers.freshdesk.com/v2/docs/data-api/#contactAPISince last week (~2019-02-06) this method call returns a 404 instead of a contact object.Previously we used the result to get the flag result.contact.is_agentWas this changed, or is there an alternative? I didn't find any documentation about possible error codes.c.data.get("contact").then(r => console.log("Is agent? ->", r.contact.is_agent))   c.data.get("contact") .then( r => console.log("Is agent? ->", r.contact.is_agent), e => console.log(e));  Here an example of the error logs in the console in case the requester was an agent. c.data.get("contact").then(r => console.log("Is agent? ->", r.contact.is_agent), e => console.log(e)); Promise {<pending>} new-relic-10cd82f5c7…86e1796fcf7927.js:1 GET https://potix.freshdesk.com/api

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5 years ago
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Contributor
robertwenzelContributor
posted in Archives - Freshdesk

Table View (hovering) changing row height, shifting status

I am using Windows 10 and Chrome and noticed these 2 minor layout glitches when mouse hovering the dropdown in the status or priority columns.The row height gets increased by a few pixels and the status slightly jumps to the right.Nothing that stops us from working, just feels a bit "janky". And maybe it's easy to fix for you.

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5 years ago

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