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Topics started by r.wilcock

2 Topics

R
Apprentice
r.wilcockApprentice
posted in Freshservice

Remove entire conversation when responding as an agent.

Morning, is there a way to remove the entire conversation when replying to a requester? Currently when I reply as an agent in the ticket, the requester receives a very long email with every update ever logged in it, id like to turn that off please. Is there a way? 

3
R
Contributor
8 years ago
R
Apprentice
r.wilcockApprentice
posted in Freshservice

Remove entire conversation when responding as an agent

Morning, is there a way to remove the entire conversation when replying to a requester? Currently when I reply as an agent in the ticket, the requester receives a very long email with every update ever logged in it, id like to turn that off please.Is there a way? 

0
R
Apprentice
8 years ago

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