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Topics started by adam.messenger

1 Topic

A
Apprentice
adam.messengerApprentice
posted in Archives - Freshdesk

How do i reply to a ticket

I am trying to create a C# function which will allow a user to reply to a ticket but i gt a 401 Unauthorised error. Could anyopne help please. the code I have is: public static void ReplyToTicket(long ticketId) {     string json = "{\"priority\" : 1,\"status\" : 2, \"body_text\" : \"ABCDEFGHI\" }";     byte[] byteArray = Encoding.UTF8.GetBytes(json);    HttpWebRequest request = HttpWebRequest)WebRequest.Create(APIPATH + ticketId.ToString() + "/reply");     request.ContentType = "application/json";     request.Method = Ticket.GetHttpRequestMethod(requestMethod);     request.ContentLength = contentLength;     string credentials = Convert.ToBase64String(Encoding.Default.GetBytes(USERNAME + ":" PASSWORD));         HttpWebRequest request = GetHttpWebRequest(HttpRequestMethod.Post, json.Length, ticketId, true);     request.ContentType = "application/json";     Stream dataStream = request.GetRequestStream();     dataStream.Write(byteArray, 0, byteArray.Length);     dat

4
A
Apprentice
7 years ago

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