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Topics started by metin2grafics

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Contributor
metin2graficsContributor
posted in Archives - Freshdesk

Ebay integration problem, the response of the customers is not being threaded

Hi all, I have been waiting for a solution of the ebay channel from the Staff, but after 3 months it seams that they are unable to solve my problem. We had about 60 replies but after every 10 replies the new Agent asked my again the whole problem by calling me on Phone. So I wasted about 3 months waiting for the solution... So, why would anyone want an ebay channel with forest plan? When with forest plan itself you can simply answer to the questions using the email associated to your ebay's account so that the messages are not rejected... The reason is that with the emails the responses are not threaded. At first I registered a forest plan trial where you cannot have ebay channel, then I switched the the fully paid forest plan, because a staff member of freshdesk convinced me to use the ebay channel.  But so long, nothing have changed, except for the template of the emails (btw now the tickets are more messy, I had to develop a Jquery script to delete unwanted text from the ticket

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6 years ago

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